I ordered the brown and black precision eyeliners and am so disappointed. The old 1.7mm was perfection - the best eyeliner around by a country mile - could give a really tight line or be layered up as needed and did not budge. The new version is far too thick and messy. It gets stuck in eyelashes like a number of other brands and comes off. Great that brown is a colour way now but not worth losing the original 1.7 black one for. Please bring back the old version
Thank you so much for taking the time to share your feedback with us. We’re truly sorry to hear that you’re disappointed with the new eyeliner formula, especially as the original 1.7mm liner was such a favourite for you.
Our aim with the update was to make the precision liners more versatile, longer lasting and smoother glide as well as to introduce new colourways, including brown, in response to requests from our community. However, we completely understand that for those who loved the ultra-fine 1.7mm tip, this change feels like a loss rather than an improvement.
Your comments are really valuable to us, and we’ve shared them with our product development team. We are always listening and continually working to refine our products, and honest feedback like yours helps guide our decisions.
This is the best mascara with the most fabulous wand, it lengthens, separates and nourishes my lashes, already ordered my next one!
This mascara is great - it lengthens and separates your lashes perfectly.
I have found that the brow gel leaves my brows a little stiff, which is why this is not a 5* review. However, I am hoping that the nourishment provided by the gel will outweigh this slight niggle.
Hi Melanie, I think I can help with the slight niggle. Depending on how much your brows need taming... some need a lot, some only thelightest touch with change how much gel you require and the application technique. If they only need lightly setting, swipe the brow gel trough brows once in and upwards and outwards motion, being careful to avoid excess gel. If you have slightly trickier brows, start by swiping backwards through the brow, before going upwards and outwards, this ensure the whole brow hair is coated without having to use additional product, therefore avoiding a stuff feel. I hope that this helps. We have artists on hand if you have any further queries. ♥️
So pleased with this purchase.
Great nude colour and so hydrating and glossy.
The clear colour is great worn on its own or over the nude colour to add more shine.
Adore the lip serum balms. A product that does 2 things - hydrates and gives a gorgeous colour. Quick and easy to use with a retractable nib.
I have bought 2 recently. Always a bit nerve wracking as my lips can become dry with lipsticks but these are glorious! They are so succulent and beautiful on and the extra bonus is the colour stays on for ages! A definite success for me.
At first I loved this mascara especially the wand but I’m finding it problematic when I’m wearing my contact lenses, it is tending to be flaky, not sure if anyone else has found this?
I was looking for a mascara that would boost volume and length but without spotting beneath lower lashes and hallelujah ive found exactly that! The double ended mascara and brilliant brow gel is the perfect product. Thank you Ruby, ten out of ten! I will never buy anything else
This has become my go-to everyday mascara. The lightweight formula makes it effortless to wear and perfect for daily use. I just wish they offered a full mascara version (without the gel) and a brown shade for more variety.
Absolutely love this mascara and brow set. I’ve never understood why mascara brushes are so big? With this product, I can be far more accurate with my application. I love it!!
Thought Leighton Denny’s one was good but I think this one is even better.
Highly recommend
I bought nude as my first purchase of this lip serum balm and it is so moisturising. The moisture lasts all day on me, so much that I don't realise I have not reapplied it for a colour touch up.
I am in my sixties, I have very sensitive eyes, and am very fair in colouring, the brown pencil is perfect, giving a subtle definition which makes all the difference.
I%20have%20a%20love%20hate%20relationship%20with%20mascara%2C%20easily%20irritated%20eyes%20and%20quite%20sparse%20eye%20lashes.%20I%20found%20this%20mascara%20did%20not%20irritate%20my%20eyes%2C%20and%20so%20very%20easy%20to%20apply%20and%20it%20did%20get%20all%20my%20lashes%20including%20the%20tiny%20ones.%20Stayed%20on%20well%2C%20but%20easy%20to%20remove.%20Loved%20it.%20The%20brow%20gel%20is%20also%20very%20good%20with%20a%20really%20neat%20brush.%20All%20in%20all%20a%20brilliant%20buy
This is my second purchase of this product. I use the nude colour which I find hydrating & adds just a touch of sheer colour. Especially useful if you’re highlighting your eyes & dont want to overpower your makeup with too much colour on your lip.
The brushes are amazing and so handy that the brush is magnetic so you can have 3 brushes in 1. They are very soft too. Would definitely recommend.
Lovely texture - glides on a treat but stays put. My initial order was snaffled in transit but a replacement was sent out immediately, so brilliant customer service too.
I bought 2 of these mascara and brow duo after reading a review in the Sunday Times. The mascara is ideal for reaching every lash, particularly the lower lashes, separating and gently lengthening. The brow gel hold eyebrows in shape without looking obvious.
I love how silky & smooth these lip balms feel! Very moisturizing! My fav colors are nude, pink & gold! I rarely wear anything else!
This new version of the precision eyeliner pencil is even better than the old product, which was already my favourite item in my make-up bag.