Awkward shape to use in cheeks
Hi Jackie, thanks for sharing your feedback. The shape is designed to be finger-width for easy fingertip application on the go, as well as with a brush but we understand it may not feel comfortable for everyone. We appreciate you letting us know.
This is my first purchase of this Lip Serum Balm. I am pleased with the Deep Nude colour, which is what I was after for the winter months, I also love the slim shape of the balm which sits nicely in my make up bag.The Serum Balm goes on well,as I tend to have very dry lips during the colder months. Very happy with my purchase
On starting to use this precision eyeliner I was absolutely delighted with it. Easy to apply and lasting, loved it. After reading the reviews I noted a reviewer had an issue the pencil breaking off. I was therefore especially careful as I could well see how this could happen. Even so the same thing happened to me and I lost a good portion which was annoying as there is not a lot of the eyeliner within the pencil, then whilst using it the whole remaining eyeliner pencil just fell out, not a lot left admittedly but enough to keep using for a while.. I managed to replace the black stick then it wouldn’t propel up or down. So, a good product but there is not a lot in it and it is quite fragile to use, in my experience
Love this mascara, especially being older. The thin brush coats the lashes easily and defines them without looking lumpy. Wish it was sold without the brow gel/ brush. Would certainly buy again
The small brush is perfect. Comes off easily. Very good product, will order again.
This mascara is fabulous. I have fine lashes and the wand catches every single one and separates them beautifully. I don't have any brows to brush so can't comment on it.
Have used both a few times - mascara is good - not clumpy and sticky and brow tamer is excellent for those wayward brows
5 star for the mascara but don’t like the brow gel. I wish the mascara was sold as one unit on its own. The brow gel has split - everytime I pick up the mascara, my hands get covered in this sticky gel. Yuck.
I have weak and ridged nails thanks to menopause and this is really helping with being able to grow them without splitting. Easy to use and feels like it’s great quality and will last. Would make a nice gift for a friend with minimal tastes
This is a beautiful soft brush. I have purchased before and was so impressed I had to order another. Absolutely first class quality and comes in a gorgeous red pouch, love it!
Probably the best mascara ever! Doesn’t smudge or clog up! Washes off with water effortlessly. What’s not to love!
Simply the best definition on short, sparse lashes . Coats and defines from root to tip without clumping or flaking. Plus the ultra slim wand allows maximum root coverage on paler hairs giving the illusion of fuller, thicker lashes. Not only is one end a genius mascara the other is the best eyebrow gel that keeps your brows groomed and in place all day long. Very happy with my purchase
Ruby Ha,,er sent me a make up brush instead of mascara. I’ve paid postage to return make up brush 2 weeks ago and have not heard anything about a refund or even acknowledgement from this business. Do not purchase anything from here.
Hi Fiona, we're sorry to read your review. We've searched our customer care records and unfortunately haven't been able to locate any correspondence regarding this issue. We also haven't identified an order that matches the details you've described.
We'd love the opportunity to investigate this properly and help resolve any concerns. Please email our customer care team at customercare@rubyhammer.com with your order number and any details relating to the return you've mentioned. Thank you.
This was again recommended to me as I have hyper sensitive skin around my eyes, wow this is the one that works, no irritation and added bonus it just washes off being tubing mascara.
I was recommended this product, so pleased with it, even with no other make up on it gives a healthy look to my skin, which can be quite sallow. Love it!
Amazing product! So easy to use and gets all the fine hairs to give a fuller tight line lash…. Definitely recommended. Jo x
Amazing mascara for anyone like myself with very fine lashes the brush catches every single lash without any smudging
Lovely lip balm and the best thing about it is that it is totally non sticky when applied
Ordered what looked like a browny shade of the blush & it’s turned up as a yellow / cream shade - even if you are like a ghost you wouldn’t use this colour - what a waste of £24 - the box was sealed & had to rip it open so can’t even send it back
Never been more disappointed in a shade or premium product - I’ll stick to the decent brands from now on
Hi Rachel, we're sorry to hear about your experience. Please contact us directly so we can assist you with a solution as we'd love for you to have your preferred shade. Our email is customercare@rubyhammer.com
Fantastic product. Don’t be put off by the pictures of the wand - it’s absolutely brilliant!
Sadly this new version is too thick and so soft it broke on first use. So sad about this I wish I had read other reviews as this was mentioned- hindsight
Hi Donna, thank you for sharing your feedback. We're sorry to hear about your experience with this product. We'd love to be able to help you further. our customer service team are available on customercare@rubyhammer.com. Thank you!